Refund and Returns Policy - M.ASLAM TOOLS COMPANY

Overview

We aim to guarantee your complete satisfaction with every purchase you make from us. If for any reason you are not happy with your order, we are here to help. This policy explains your rights and options when it comes to returning items, requesting refunds, and making exchanges. We encourage you to read it carefully before initiating a return so you know exactly what to expect. Our team is always available to assist you through the process and answer any questions you may have.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery

Refunds

We accept returns and issue refunds on most items within 3 days of the delivery date. To qualify for a full refund, return the item unused, in its original condition, with its packaging and a receipt. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5 to 7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If approved, we will refund you and credit your payment method within 5 to 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Contact your credit card company; they may take some time to post your refund.

Next contact your bank. The bank posts the refund once processing is complete.

If you’ve done all of this and you still have not received your refund yet, please contact us at aslamtools@hotmail.com.

Sale items

We can refund only regular-priced items. We do not refund sale items.

Exchanges

To initiate a return or exchange, please email us at aslamtools@hotmail.com with your order number and the reason for your return. We will review and approve your request, then we will send you detailed instructions.

If the return is the result of our error, for example, you received the wrong item or a damaged product — we will cover all return shipping costs. If you are returning an item due to a change of mind, a size or color preference, or any other reason not related to a fault on our part, the cost of return shipping will be the customer’s responsibility. For international returns, the customer is responsible for all shipping fees, duties, and customs charges.

Ensure you securely package returned items to prevent damage during transit. We do not accept responsibility for items lost or damaged during return shipping. We recommend using a track able shipping method for your own peace of mind.

Shipping returns

To return your product, you should mail your product to our store address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will deduct the return shipping cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.